FAQs

Here you can find the most frequently asked questions

If you have further questions you can always contact our team via email or through the contact page

After registering, within minutes, you will receive a confirmation email with all the important information. A week before the run, you will receive a reminder with your run number and further information. If you have not received an email, please contact us immediately: team@virtualrunners.org

Of course. Just because we can no longer run in major events, we don't let it get us down. Every runner really runs the distance outdoors with friends or alone and then shares pictures and experiences with our community on Facebook and/or Instagram.

You pick your own start time. It is only important that it's the day of the event. The time and date of the time zone in which you are located always apply.

The route is up to you as long as the distance is maintained. Some runs have references to specific types and locations (for example, sights of your location). Please find this information in your confirmation email.

You don't want to take part in the run you booked? That's unfortunate! There are two options here:

1. If you cancel within 14 days of booking, you will receive a full refund.

2. If you want to cancel after 14 days of booking, this is unfortunately no longer possible. However, we will offer you the alternative to reschedule a different running event for free. Just contact us:team@virtualrunners.org

We are a team of passionate and ambitious runners. When COVID-19 took the competitions away from us, we said to ourselves: "runners don't give up" and virtualrunners was launched. We are working, we have families and yet we spend every free minute of the day and night dedicated to this project. We have invested a lot of money and effort and will continue to do so. It is important to us to continue living the freedom of running, while doing something for the global community and to keep the real competitive feeling alive.

We hope you enjoy our events!

Unfortunately not. We are not a medal shop. It's like a normal competition. Only those who have finished will receive a medal. This is only fair to the other runners and goes along with the real runner spirit.

At the day of the run you will have access to our portal. There you can upload a screen shot of your running app or running watch and you are listed and will get your medal.

Runners are fair! We trust that all members of the community are honest and will not "wear someone else's jacket" and the results shown are what you actually achieved.

If you have also ordered your event t-shirt, we will send it out within 7 days after ordering.

Please understand that some mail services may sometimes take a few days longer due to the current situation.

After you have sent us a screenshot of your performance (screenshot of your app or running watch), we will send your medal to you immediately, your certificate will be available online at the same time.

Please understand that some mail services may take a few days longer due to the current situation.

We deliver globally! Thanks to our fantastic shipping partners we are able to deliver to all countries!